General Terms and Conditions (GTC) of labaxetta AG, trading as Serpent's Tail Vr (www.serpentstailvr.com).
- scope
The following General Terms and Conditions (GTC) apply to the use of this website and the business relationships between labaxetta AG trading as Serpent's Tail VR, 5000, Aarau, Switzerland and its customers in the currently valid version that can be accessed when you access the website or order goods. The offer on this website is aimed exclusively at customers with Swiss residence.
A customer is any natural or legal person who maintains business relationships with labaxetta AG. The general terms and conditions, the delivery and payment conditions as well as the data protection regulations may be subject to adjustments from time to time. labaxetta AG requests that you read these terms carefully each time you visit the website and each time you order goods.
These terms and conditions apply exclusively. Conditions that conflict with, supplement or deviate from these General Terms and Conditions require the express written confirmation of labaxetta AG in order to be valid. When using this website or ordering goods, the customer confirms that they fully accept these terms and conditions, including delivery and payment conditions.
If individual provisions of these General Terms and Conditions prove to be ineffective or unenforceable or become ineffective or unenforceable, the effectiveness of the remaining provisions remains unaffected.
The operator of this website is labaxetta AG.
- Information on this website
labaxetta AG contains information about products and services. Price and range changes as well as technical changes remain reserved. All information on www.serpentstailvr.com (product descriptions, images, films, dimensions, weights, technical specifications, accessory relationships and other information) are only to be understood as approximate values and do not represent any assurance of properties or guarantees, unless explicitly stated otherwise . labaxetta AG endeavors to provide all details and information on this website correctly, completely, up-to-date and clearly arranged, but labaxetta AG cannot guarantee this either expressly or implicitly.
All offers on this website are subject to change and are not to be understood as a binding offer.
labaxetta AG cannot guarantee that the products listed will be available at the time of ordering. Therefore, all information regarding availability and delivery times are without guarantee and can change at any time and without notice.
- Prices
Unless otherwise stated, labaxetta AG prices include statutory VAT, any advance recycling fees (VRG) and copyright fees for electronic devices. The prices are purely net in Swiss francs (CHF). Any shipping costs will be charged additionally unless otherwise provided and must be paid by the customer. Shipping costs are shown separately in the ordering process. Technical changes, errors and printing errors remain reserved. In particular, labaxetta AG can make price changes at any time and without prior notice. The sales prices do not include consulting and support services.
- Cancellation fees
Booked events can be canceled or postponed free of charge up to 24 hours before the event. If an appointment is not canceled or postponed or is canceled with less than 24 hours' notice, labaxetta AG reserves the right to charge a cancellation fee of 50 CHF. These fees will be charged when you book again.
- Conclusion of contract
The offers on this website represent a non-binding invitation to the customer to order products and/or services from labaxetta AG. By ordering via this website, including accepting these terms and conditions, the customer is making a legally binding offer to conclude a contract. labaxetta AG then sends an automatic “order confirmation” by email, which confirms that the customer’s offer has been received by labaxetta AG. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.
The contract is concluded as soon as labaxetta AG sends a declaration of acceptance by email confirming the dispatch of the ordered products or services.
Orders will only be delivered after full payment has been received (exception: delivery against invoice) and provided the goods are available. If, after conclusion of the contract, it emerges that the ordered goods cannot be delivered or cannot be delivered in full, labaxetta AG is entitled to withdraw from the entire contract or from a part of the contract. If the customer's payment has already been received by labaxetta AG, the payment will be refunded to the customer. If payment has not yet been made, the customer is released from the obligation to pay. labaxetta AG is not obliged to provide a replacement delivery in the event of the contract being terminated.
- Payment options and retention of title
The payment options specified in the ordering process are available to the customer.
labaxetta AG reserves the right to exclude customers from individual payment options or to insist on advance payment without giving reasons.
If the customer defaults on payment, labaxetta AG can charge default interest of 5% per year as well as a reminder fee of a maximum of CHF 20 per reminder.
The products delivered to the customer remain the property of labaxetta AG until full payment has been made.
- Delivery, inspection obligation, notification of defects and return
Deliveries are sent by post or courier to the address specified by the customer in the order. Invoicing is done by email or by post. Upon shipment, the benefit and risk are transferred to the customer, to the extent permitted by law.
If the delivery cannot be delivered or the customer refuses to accept the delivery, labaxetta AG can terminate the contract after notifying the customer of the complaint by email and setting a reasonable deadline and invoice the costs for the work.
The customer is obliged to inspect the delivered goods immediately upon receipt of the delivery and to report any defects for which labaxetta AG guarantees immediately in writing by letter or email to the address in the legal notice.
Returns to labaxetta AG are made at the customer’s expense and risk. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address specified by labaxetta AG in the legal notice.
If labaxetta AG's inspection reveals that the goods have no detectable defects or that they are not covered by the manufacturer's warranty, labaxetta AG can charge the customer for the work, return shipping or possible disposal.
- Right of withdrawal
The customer is granted the right of withdrawal for 10 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written cancellation to labaxetta AG by email ([email protected]) or letter within the deadline. The revocation does not require justification.
Exercising the right of withdrawal will result in the contract being reversed. The customer must return the goods within 10 calendar days in their original packaging, complete with all accessories and together with the delivery note to the return address specified by labaxetta AG in the legal notice . Returns to labaxetta AG are made at the customer’s expense and risk. Any payment that has already been made will be refunded to the customer within 20 calendar days if labaxetta AG has already received the goods back or the customer can provide proof of shipping.
labaxetta AG reserves the right to demand appropriate compensation for damage, excessive wear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to invoice it to the customer.
No right of withdrawal is granted in the following cases:
(i) If the contract has an element of chance, namely because the price is subject to fluctuations over which the provider has no influence.
(ii) If the subject of the contract is a movable item which, due to its nature, is not suitable for return or can quickly spoil;
(iii) If the subject of the contract is a movable item that is made to the consumer's specifications or is clearly tailored to personal needs;
(iv) If the subject matter of the contract is digital content and this content is not made available on a hard disk or if the contract must be immediately and completely fulfilled by both contracting parties;
(v) If the subject of the contract is a service and the contract must be fully fulfilled by the provider with the prior express consent of the consumer before the cancellation period has expired.
(vi) In the areas of accommodation, transport, food and drink delivery and leisure activities, if the provider undertakes, when concluding the contract, to provide the services at a specific time or within a specified period.
- Warranty
labaxetta AG strives to deliver goods of impeccable quality. If defects are reported in a timely manner, labaxetta AG guarantees that the item purchased by the customer is free of defects and functional during the statutory warranty period of usually two years from the delivery date. It is at labaxetta AG's discretion to provide warranty through free repair, equivalent replacement or refund of the purchase price. Further claims are excluded.
The warranty does not cover normal wear and tear, the consequences of improper handling or damage by the customer or third parties, or defects that can be attributed to external circumstances. The warranty for consumable and wear parts (e.g. batteries, accumulators, etc.) is also excluded.
It is not possible for labaxetta AG to provide any assurances or guarantees that the data is up-to-date, complete and correct, or that the website, its functionalities, integrated hyperlinks and other content are constantly or uninterruptedly available. In particular, it is neither guaranteed nor guaranteed that the use of the website will not infringe the rights of third parties who are not owned by labaxetta AG.
- Liability
labaxetta AG excludes all liability, regardless of the legal basis, as well as claims for damages against labaxetta AG and any auxiliary persons and vicarious agents. In particular, labaxetta AG is not liable for indirect damages and consequential damages, lost profits or other personal injuries, property damages and pure financial losses to the customer. Further mandatory legal liability remains reserved, for example for gross negligence or unlawful intent.
labaxetta AG only uses hyperlinks to simplify customer access to other web offerings. labaxetta AG cannot know the individual content of these websites, nor can it assume liability or other responsibility for the content of these websites.
- Data protection
labaxetta AG may process and use the data recorded as part of the conclusion of the contract to fulfill the obligations under the purchase contract and use it for marketing purposes. The data necessary to fulfill the service can also be passed on to commissioned service partners (logistics partners) or other third parties.
The further data protection regulations can be accessed under the following link: (Data protection)
- Further instructions
labaxetta AG expressly reserves the right to change these Terms and Conditions at any time and to bring them into effect without notice.
In the event of disputes, only substantive Swiss law applies, excluding conflict of law provisions. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Convention on Contracts for the International Sale of Goods) is explicitly excluded.
The place of jurisdiction is Zurich, unless the law provides for mandatory places of jurisdiction.
13. Cancellation policy
Events that are booked can be canceled or postponed without any charge up to 24 hours before the scheduled time of the event. If an appointment is neither canceled nor postponed, or if it is canceled with less than 24 hours' notice, Labaxetta AG reserves the right to charge a cancellation fee.
14. Contact
If you have any questions about these terms and conditions, please contact: Imprint